Support
We reply to most messages within 24 hours, and we prioritise safety reports above everything else.
Get in touch
| What you need | Where to write |
|---|---|
| General help using the app | hello@socco.in |
| A safety concern or someone's behaviour | safety@socco.in — or use Report in the app, which reaches us faster |
| Privacy, data access or deletion | privacy@socco.in |
| Formal complaints (grievance officer) | hello@socco.in |
Quick message to the team
Need help, have a query, or requesting account assistance? Send us a quick note below.
If you feel unsafe right now
Call 112 first. It is the single emergency number in India and it works from any phone, including one with no balance or no SIM. Police: 100. Ambulance: 102. Women's helpline: 1091. Socco cannot get help to you — we have no panic button, no live location sharing and no emergency contacts, and nobody here is watching for alerts. Once you are safe, use Report in the app or write to safety@socco.in so we can act on the account involved. See the Safety Centre.
Reporting someone
Every profile, plan and group chat has a Report option. Choose it, pick a reason, and add anything you want us to know. Reports are confidential — we never tell the other person who reported them. Serious reports can result in an account being suspended the same day, and we block the reported person from contacting you immediately.
Hosts are not penalised for a guest's behaviour. If a guest misbehaves, we act on that guest and on the member who vouched for them.
Delete your account and data
You can delete your Socco account and associated data at any time. There are two ways:
In the app — takes about ten seconds
- Open the Profile tab
- Scroll to the bottom
- Tap Delete account
- Confirm twice — we ask a second time because this cannot be undone
Deletion in the app is immediate and irreversible. There is no grace period and no way to recover the account: signing back in afterwards creates a new, empty one.
By email
Write to privacy@socco.in from the email address on your account, with the subject "Delete my account". We may ask you to confirm it's really you before we proceed.
What gets deleted
- Your profile, name, photo, date of birth, gender, interests and areas
- Your login credentials and the email address linked to your account
- The hash of your work email and your company's domain
- Plans you created that have not yet happened (guests are notified)
- Your messages in plan group chats
- Photos you uploaded
- Your notification settings
What we keep, and for how long
- Safety records — if there is an unresolved report about you, or your account was banned, we keep a minimal record (including a hashed identifier) for up to 24 months, so that a banned person cannot simply return under a new account. This protects other members.
- Registration information — India's IT Rules 2021 require an intermediary to retain this for 180 days after you delete your account. We keep the minimum the Rules require, use it for nothing else, and delete it when the period ends.
- Anonymised counts — for example "eleven plans happened in Noida last week", which can no longer identify you.
Everything else is gone from our live systems immediately when you delete in the app, and from backups within 90 days. Socco takes no payments, so there are no billing or transaction records to retain.
Request your data instead
If you'd rather have a copy of your data than delete it, email privacy@socco.in with the subject "Data access request". We'll send you a machine-readable export within 30 days.
Common questions
My work or college email was rejected. Why?
Socco accepts employer and college domains. Personal addresses — Gmail, Yahoo, Outlook, Proton and similar — aren't accepted, because anyone can make one. If your company or college uses Google Workspace, use that address (you@company.com, you@college.ac.in), not your personal Gmail. We also don't accept government, banking, insurance or defence domains, because those employers usually forbid using work accounts for personal apps. If you believe your domain was wrongly rejected, write to us.
Students whose college has no email domain: some colleges register students on ordinary
Gmail addresses rather than issuing @college.ac.in ones. There is nothing for us to check in
that case, so email verification can't work for you. Get an invite code from someone already on Socco
instead — one code lets five people in — or verify with LinkedIn if you have it.
I didn't get my verification code.
Check spam and any quarantine your company applies to external mail. Codes expire after a few minutes, so request a fresh one. Corporate mail filters are the usual culprit — if it keeps failing, write to us and we'll help.
I changed jobs. What now?
Write to hello@socco.in from your new work address and we'll re-verify you by hand, usually the same day. You keep everything — your reliability record, your history, your plans. Self-serve re-verification is being built into the app; until it lands, email is the way. Please don't create a second account: one account per person is enforced by phone number, so you'd only lose your history.
A host rejected my request. What did I do wrong?
Probably nothing. Popular plans fill quickly and hosts often have to turn people down for space. Hosts can see whether people tend to turn up, so attending the plans you join is the best way to get accepted more often.
Can I get my money back for a plan?
Money paid directly to a venue, restaurant or another member is between you and them — Socco isn't part of that transaction. If you paid Socco for something and want a refund, write to us and we'll look at it.
How do I stop notifications?
Open Profile, then Notifications, and adjust what you receive and how far away plans need to be. You can also turn notifications off entirely in your phone's settings.